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FAQ

We are glad to arrange special orders for our customers.  Our experts can discuss your unique requirements, review our inventory, and order the specialty item that you need if it is not kept in stock at our site.

Our normal hours of operation are Monday through Friday, X am to X pm, and Saturday, X am to X pm.  Our store is closed on Sunday.  We are available on call 24 hours a day.  For emergency medical needs, or if a patient’s equipment requires immediate service, our experts are on hand to address your concerns.

We accept all forms of payment including private pay.

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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